FAQs

Question: Do the Baby Bee Q50R 50º 1.3 Fits Quasar Science Rainbow and XMD Linear LED Lights 4' Tubes also work with the 4' Astera Titan tubes?

Answer: Yes, the Baby Bee designed for the Rainbow would work on the Titan, but the baby bee designed for the rainbow is approximately an inch longer than the baby bee designed for the Titan Tube.  For a perfect match check out the Baby Bee ATT 50º 1.3 Fits Astera Titan Tube

Question: Do you have other locations that sell Honeycrates?

Answer: Yes! We are excited to announce Honeycrate dealer locations around the globe.  Check out our "Dealer Locations" Page for details of a location nearest to you.

Question: Can I use my own shipping account that I have set up with Fedex?

Answer: Yes, we can arrange shipping under an account you have with Fedex, UPS, USPS and DHL express. Simply include the account information in the "Shipping Account Information If You Wish To Use Your Own Shipping Carrier" box in the check out screen, for further assistance you can email orders@honeycrates.com

Question: Can I pick up my order from your warehouse?

Answer: Yes, our warehouse in California offers a FREE pick up service. At checkout select the pick up option. You will be notified when your order is ready for pick up and you can arrange pick up Monday-Friday 8 am - 3 pm

Question: When I place my order will it ship the same day?

Answer: We work quickly to get orders out the door but due to the increasing volume of orders we can't guarantee that they will all go out same day, our shipping and processing time is 2-3 weeks. 

Question: I'd like to have a honeycrate made to fit my light that isn't on your site, do you take custom orders?

Answer: Yes, feel free to send us the product name, dimensions and pictures if you have any to orders@honeycrates.com. Then we will send it to our design team and they will get you an answer within 3 business days.  

Question: Do you have dealers worldwide?

Answer: We currently have a number of dealers around the globe and may take on more in the months to come. Check out our dealer page for more information, if you don't see a location that works for you feel free to contact sales@honeycrates.com.